JK Samadhan
Organization: Government of Jammu & Kashmir
JK Samadhan is the flagship grievance redressal mechanism for the Government of Jammu & Kashmir, linking citizens directly with district commissioners, departmental heads, and the Lieutenant Governor’s secretariat for transparent, time-bound issue resolution.
Integrated Grievance Redressal Portal & App
Project Objectives
- •Demystify the grievance submission process with a simple, multilingual, step-by-step form.
- •Provide real-time tracking with SMS/WhatsApp updates and visual status steppers.
- •Equip administrative officers with an actionable triage desk, SLA countdowns, and escalation triggers.
- •Produce clean analytical dashboards for executive leadership to identify systemic governance bottlenecks.
Design Challenges
- •Accommodating varying digital literacy across urban and remote rural hilly terrains.
- •Preventing duplicate submissions while ensuring citizens can comfortably attach supporting documents/photos.
- •Structuring multi-tier administrative escalations without confusing the end-user.
Information Architecture & User Flow
Key Interface Features & Deliverables
Responsive Design Specifications & Developer Handoff
Optimized for low-bandwidth mobile networks common in hilly and border districts.
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